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Shipping
We normally ship orders within 2 business days upon receipt and by the method select upon placing your order. Shipping costs are based upon carrier rate quotes and are quoted in real-time using the latest rates from our warehouse to your shipping address.
Returns
All Sales Should be Considered Final. Returns will only be accepted under the following conditions:
1. If the product is defective upon receipt, you can return it to us for refund, credit or replacement within 14 days.
You must return the product to us within the above timeframe. The product must be unregistered, and with all manuals and enclosures that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to originally ship it to you. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.
Please note: Shipping charges are NOT refundable.
To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order.
In cases of return, you must obtain an RMA number prior to returning the product. Email us with Your Name, Your Order Number (invoice number on your receipt), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued.
If we have sent you an incorrect product by mistake, we will replace it with the correct product at no additional cost to you. Email us for replacement instructions immediately upon receipt.
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